Terms and Conditions

Welcome to www.moonsetdesign.com These terms and conditions govern your use of our Website and the services provided by Moonset Design, located in Bracelona, Spain. By accessing or using our Website, you agree to be bound by these Terms. If you do not agree with these Terms, please refrain from using our Website.

Please read these Terms carefully before proceeding.

1. Introduction

These Terms constitute a legal agreement between you (the user of the Website) and Moonset Design. By accessing or using the Website, you agree to comply with these Terms, including any updates we may publish in the future.

2. Legal Information

Moonset Design operates this Website in accordance with the Law on Services of the Information Society and Electronic Commerce (LSSI) and other applicable Spanish laws.

Company Name: Montserrat Valverde Valerio
NIF: Y5752975E
Address: Carrer de la Neu de Sant Cugat 5 3-2. 08003. Barcelona, España.
Contact Email: helpcenter@moonsetdesign.com

3. Use of the Website

By accessing our Website, you agree to the following:

You must be at least 18 years old or have the consent of a legal guardian to use our Website.
You will not use the Website for any unlawful, misleading, malicious, or discriminatory purpose.
You must not use the Website to send or distribute viruses, malware, or any other harmful content.
You must not engage in any activity that could harm or overburden the Website’s infrastructure.

4. Intellectual Property

All content on the Website, including but not limited to text, graphics, logos, images, and software, is the property of Moonset Design or its licensors and is protected under Spanish intellectual property laws.

You are granted a limited license to access and use the Website for personal and non-commercial purposes. You must not:

Republish, sell, or reproduce any material from the Website without prior consent.
Use the content for commercial purposes without permission from Moonset Design.
Modify or create derivative works based on any Website content.

5. Products and Services

Moonset Design may offer products and services through the Website. When purchasing a product or service, the following terms apply:

All prices displayed on the Website are inclusive of VAT (Impuesto sobre el Valor Añadido) and other applicable taxes.
Payment methods accepted are listed on the checkout page.
All purchases are subject to availability, and we reserve the right to cancel orders due to out-of-stock items.
You are responsible for providing accurate payment and shipping information

Certain products may be available exclusively online through our Website. These products may have limited quantities and are subject to return or exchange only in accordance with our Return Policy.

Our pieces are handmade individually, which means that each item is unique. Due to the nature of handcrafted products, slight variations in size, color, and shape, particularly in natural stones and materials, may occur. The stone color, texture, and overall appearance of the final product may differ slightly from the images displayed on the Website.

We make every effort to present our products as accurately as possible through detailed images and descriptions. However, we cannot guarantee that the product you receive will be an exact replica of the one shown in the photos. These small differences are part of what makes each piece special and unique.

Please be aware that these variations do not qualify as defects, and as such, returns or exchanges will only be accepted in accordance with our Return Policy.

We reserve the right to limit the sales of our products or services to any person, geographic region, or jurisdiction at our discretion. This may be exercised on a case-by-case basis.

We also reserve the right to:

Limit the quantities of any products or services that we offer.
Change product descriptions or pricing at any time without prior notice.
Discontinue any product at any time.

Any offer for any product made on this Website is void where prohibited by law.

Please note that we do not guarantee that the quality of any products, services, information, or other material purchased will meet your expectations, and we do not warrant that any errors related to the services will be corrected.

Custom Work and Special Orders: Deposits and payments for custom work or special orders are non-refundable unless otherwise specified.

6. Refund and Cancellation Policy

Moonset Design complies with Spanish consumer protection laws, particularly Ley General para la Defensa de los Consumidores y Usuarios. If you are not satisfied with your purchase, you may request a refund or exchange within 14 days of receipt of the product, provided that the item is returned in its original condition.

Digital products and customized services may not be eligible for returns or refunds.
Refunds will be processed within [insert refund timeline] after receiving the returned item.
Shipping costs for returning products will be borne by the customer unless the product was defective or delivered incorrectly.

7. Privacy and Data Protection

We are committed to protecting your personal data. Our use of your data is governed by our Privacy Policy, which complies with the General Data Protection Regulation (GDPR) and applicable Spanish data protection laws.

8. User Accounts

Certain parts of the Website may require you to create an account. You are responsible for maintaining the confidentiality of your account information, including your password.

You agree to:

Provide accurate and current information during the registration process.
Update your information as necessary to keep it accurate and current.
Be responsible for all activities that occur under your account.

We reserve the right to terminate or suspend your account if you violate these Terms.

9. Limitation of Liability

To the fullest extent permitted by law, Moonset Design will not be liable for any indirect, incidental, or consequential damages arising from your use of the Website or the purchase of any products or services.

We make every effort to ensure that the information on our Website is accurate; however, we do not warrant its completeness, accuracy, or reliability.

10. Links to Third-Party Websites

Our Website may contain links to third-party websites. These links are provided for your convenience and do not signify our endorsement of the website(s). We have no responsibility for the content, policies, or practices of third-party websites.

11. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of Spain. Any disputes arising from or related to the use of the Website will be subject to the exclusive jurisdiction of the courts in Barcelona, Spain.

12. Changes to Terms

We may update these Terms from time to time to reflect changes in our practices or legal obligations. The updated Terms will be posted on this page, and the date of the latest revision will be indicated at the top. Continued use of the Website following any changes constitutes acceptance of those changes.