Privacy Policy

At Moonset Design (“we”, “our”, or “us”), accessible from www.moonsetdesign.com , we are committed to protecting your privacy and personal data in compliance with the General Data Protection Regulation (GDPR) and applicable Spanish data protection laws.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit or interact with our Website. By using the Website, you consent to the terms of this Privacy Policy. If you disagree with any part of this policy, please do not use our Website.

1. Data Controller

The data controller responsible for your personal data is:

Moonset Design
Email: helpcenter@moonsetdesign.com
Address: Carrer de la Neu de Sant Cugat 5 3-2. 08003 Barcelona. Spain
Phone: +34 657062824

2. Information We Collect

We may collect personal data directly from you or automatically through your use of our Website. The types of data we collect include:

2.1. Personal Data You Provide

Identity Data: Name, surname.
Contact Data: Email address, phone number, billing and shipping address.
Payment Data: Information required to process payments, such as credit card details (note: payments are typically handled by third-party providers).
Communication Data: Information you provide through forms or email correspondence (e.g., inquiries, comments).

2.2. Automatically Collected Data

Technical Data: IP address, browser type, and version, time zone settings, operating system, and platform.
Usage Data: Information about how you interact with our Website, such as pages viewed, duration of visits, and referral sources.

3. Purpose and Legal Basis for Processing Data

We process personal data for the following purposes:

To Fulfill Orders and Provide Services: We process your data to manage orders, payments, deliveries, and customer support.
- Legal Basis: Performance of a contract.
To Communicate with You: We may use your contact information to send updates about your order or respond to inquiries.
- Legal Basis: Legitimate interests (communication related to your inquiries or purchases).
Marketing: If you consent, we will send promotional content or newsletters. You may withdraw your consent at any time.
- Legal Basis: Consent.
To Improve Our Website and Services: We may use automatically collected data to analyze user behavior and improve our Website.
- Legal Basis: Legitimate interests (to improve user experience and functionality).
Legal Obligations: In certain cases, we may need to process your data to comply with legal obligations (e.g., tax laws).
- Legal Basis: Compliance with legal obligations.

4. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Once your personal data is no longer needed, we will securely delete or anonymize it.

5. Your Rights Under GDPR

Under the GDPR, you have the following rights regarding your personal data:

Right to Access: You can request a copy of the personal data we hold about you.
Right to Rectification: You can request corrections if your data is inaccurate or incomplete.
Right to Erasure: You have the right to request the deletion of your personal data, provided that it is no longer needed for the purposes for which it was collected or processed.
Right to Restrict Processing: You can request that we limit the processing of your personal data in certain circumstances.
Right to Data Portability: You have the right to request your personal data in a structured, commonly used, and machine-readable format.
Right to Object: You may object to the processing of your personal data for certain purposes, such as marketing.
Right to Withdraw Consent: If we are processing your data based on your consent, you may withdraw that consent at any time.

To exercise your rights, please contact us at [insert email address].

6. Sharing Your Data

We do not sell or rent your personal data to third parties. However, we may share your personal data with trusted third-party service providers to help us operate our Website or fulfill orders. These third parties include:

Payment Processors: To process payments.
Shipping Providers: To deliver your products.
Technical Support Providers: To maintain and improve the Website.

All third-party service providers are required to keep your personal data secure and use it only for the purposes specified by us.

7. International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). If such transfers occur, we will ensure that appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) or reliance on adequacy decisions by the European Commission, to protect your data in accordance with GDPR requirements.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee the absolute security of your data.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Website. Cookies are small data files stored on your device that help us understand how you interact with our Website, improve functionality, analyze user behavior, and provide a more personalized browsing experience.

Types of Cookies We Use:

Essential Cookies: These are necessary for the proper functioning of our Website and to provide you with the services you have requested, such as the ability to log in, make purchases, and ensure security.
Analytics Cookies: These cookies help us gather statistical information on how visitors use our Website. They allow us to analyze website traffic, which pages are popular, and where improvements are needed to optimize user experience.
Marketing Cookies: These cookies track your browsing habits so that we can display relevant advertisements that align with your interests and preferences.

Managing Cookies:

You can manage or disable cookies through your browser settings. Most web browsers allow some control over cookies, including blocking or deleting them. However, please note that disabling certain cookies may limit your ability to use certain features of our Website, and some services may not function properly.

For instructions on how to manage or delete cookies, you can consult the help section of your browser. Here are some links for common browsers:

Google Chrome
Mozilla Firefox
Safari
Microsoft Edge

10. Changes to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any changes will be posted on this page, and if they are significant, we will notify you via email or a prominent notice on the Website.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at: helpcenter@moonsetdesign.com

You also have the right to file a complaint with the Spanish Data Protection Authority (Agencia Española de Protección de Datos – AEPD) if you believe we have violated your rights under GDPR.